Politique d’expédition

SHIPPING POLICY

Thank you for shopping with ZERIWW. This Shipping Policy explains how we process, ship and deliver your orders.

1. Order Processing

Orders are processed once payment has been received and confirmed. Processing times may vary depending on product availability and order volume. Orders are not processed or shipped on weekends or public holidays. During peak periods (such as sales, promotions or holidays), processing may take slightly longer than usual.

If an item in your order is unavailable or delayed, we will contact you by email as soon as possible to let you know your options.

2. Shipping Destinations

We ship to the countries available for selection at checkout. If your country does not appear in the list at checkout, we are currently unable to ship to your address.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, the shipping method selected and the contents of your order. The total amount, including shipping costs, is clearly displayed before you confirm your purchase. Any free shipping offers will be displayed on our website and applied automatically at checkout when the conditions are met.

4. Delivery Times

Estimated delivery times are displayed at checkout and in your order confirmation. These are estimates provided by our carriers and are not guaranteed. Delays may occur due to carrier issues, customs processing, weather conditions or other events beyond our control.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number, when available for your shipping method. Please allow up to 48 hours for tracking information to update.

6. Customs, Duties and Taxes

For orders shipped outside the country from which they are dispatched, customs duties, import taxes or other fees may be charged by the destination country. These charges are not included in the price of the order unless expressly stated at checkout, and are the responsibility of the customer. We recommend checking with your local customs office before placing an order.

7. Incorrect Address

Please make sure your shipping address is complete and accurate before confirming your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible; we will do our best to update the address if the order has not yet shipped.

8. Lost, Delayed or Damaged Parcels

If your parcel has not arrived within a reasonable time after the estimated delivery date, or if tracking shows no movement for several days, please contact us and we will open an investigation with the carrier.

If your order arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and photos of the parcel and the product. We will work with you to find a solution, such as a replacement or refund, in accordance with applicable law.

9. Transfer of Risk

Risk of loss and damage to products passes to you when you, or a third party designated by you (other than the carrier), take physical possession of the products. If you chose a carrier yourself that we did not offer, risk passes to you when the products are handed over to that carrier.

10. Returns

For information about returns, exchanges and refunds, please refer to our Refund Policy.

11. Contact Us

If you have any questions about this Shipping Policy or your order, please contact us through the contact page on our website.